4.8 out of 5 based on 183 reviews
A simple plan to increase profit
Turned a busy business into a profitable one. Should have done this years ago.
Being able to pay myself a wage has been amazing, I know it sounds simple, but we need the help.
You're working hard, the chairs are full... but the numbers don't feel right.
It usually looks like this:
You’re not failing. You’re running a salon without a clear profit system.
Working towards the end goal, higher profits.
By the end of the 30 days, you’ll have:
This isn’t a course. It’s a proven system, implemented with you and built around your business numbers.
We only take on 10 clients per month to ensure hands-on implementation, not just advice.
Sound like you? Let’s get you Profit Clarity in the next 30 days.
This is a 30-day implementation plan designed to increase profit fast and build control in the business. You’re not paying for BS advice and gurus. You’re paying for profit clarity + implementation + a plan that’s proven.
Our proven Profit Clarity Framework to increase profit works in 3 simple steps. Diagnose > Fix > Grow
See increased profits in just 90 days
“From the first call, Steve at Carlton Scott understood our goals and delivered clear, practical support that made a real difference to our business."
From stuck to profitability. In 30 days
Most small business owners aren't failing, they're stuck. Stuck in the day-to-day, stuck in the same margins, stuck wondering why a busy business isn't paying them what it should.
Only if you compete on price. TIJ Barbers opened new premises on Channel Street in July 2026 with a training academy alongside, and Galashiels already had salons closing and opening on the same streets. A new shop takes the clients who were shopping on price and leaves the ones who were paying for you. Hold your prices, tighten the rebooking habit, and make sure your Google profile and hours are right, because that is where a new client looks first.
Because a full column and a profitable week are different things. A £45 cut and finish only pays you when the price covers the stylist's hour, the product on the trolley, the card fee and the rent on the chair. Most busy-but-broke salons we see have prices set two years ago, a rota built for Saturday, and no-shows nobody charges for. Fix those and the same clients start paying you.
Yes. Borders College in Galashiels runs a Modern Apprenticeship in Hairdressing for 16-year-olds and over, earning a wage while they train, alongside SVQ Level 2 and Level 3 hairdressing. An apprentice is a cost for the first year and a junior stylist by the second, so cost it like any other hire: wage and day-release hours against the assisting and the column they build. Done properly it is the cheapest way to grow the team.
Around 8.2% net for the average UK salon, on Whito's July 2026 salon data report, which also puts a healthy client retention rate at 60% to 70% and finds most UK salons below it. The number that matters is your own: what each service earns after the stylist's time, product and card fees. Salons that know that figure by service price with confidence; salons that don't tend to underprice the colour work that pays the bills.
More than any other single thing on the books, in most salons we see. Count them for a month and multiply by the average ticket: two a day at £40 is £400 a week and over £20,000 a year, for chairs that sat empty while the stylist was paid. A deposit at booking, a reminder the day before and a firm cancellation policy cut it hard, and the clients who object were the ones not turning up.
For new clients you would never otherwise see, possibly; for anyone else, no. Treatwell takes 35% of a new client's first booking and nothing on repeats, on Whito's August 2026 analysis, with marketplace commission generally 20% to 35%, so a £60 colour booked through it earns you £39 the first time. The client is theirs until you make them yours: rebook in the chair, take their number, and treat the marketplace as the introduction rather than the relationship.
Between 60% and 70%, on Whito's July 2026 salon data report, which also finds most UK salons fall below it. Measure yours from the booking system: of the clients who came in the last quarter, how many have rebooked. In a commuter and student town like Galashiels the clients move around, so rebooking in the chair before they pay is the single habit that moves the number, and it costs nothing.
Between £500 and £3,500 a month plus VAT for one-to-one coaching, depending on the coach's experience, according to Alan Wick's May 2026 guide to UK coaching fees, and the bill runs for as long as the coaching does. The Profit Clarity Framework doesn't work that way: a fixed £1,495 + VAT for 30 days of work on your Galashiels salon's real numbers, and nothing after that.
£1,495 + VAT, fixed, whatever the size of the salon. That covers the full 30-day diagnose-and-fix process on your Galashiels salon: pricing by service, the rota, no-shows and deposits, retail margin, booking fees and cash flow, with the changes implemented rather than left in a report, and leaves you with a more profitable salon. Most clients who commit to the framework and follow our recommendations see a full return on the fee within 90 days.
A few hours a week, mostly at the start. You stay on the floor; we work around the appointment book. The onboarding call takes about an hour, gathering your paperwork takes another, and after that most of the effort is ours. With a Galashiels salon we look hard at the booking system's numbers, because rebooking rates and no-shows usually tell most of the story.
Steve at Carlton Scott doesn’t tell you what you want to hear. He tells you what you need to hear.
WOW!! after this almost audit on my business, they found so many little things which didn’t sound a lot alone. Add them all up, we are now saving ££££ making us more bottom line profit.